📍Lagos Deliveries: 24-48 hours
maximum (Extreme outskirts locations, 48-72 hours)
📍Outerstates Deliveries: 3-6
working days maximum.

Express Deliveries (additional cost)
Lagos: Same-day delivery guaranteed
Outer States: 48-72 hours.


IMPORTANT:
If your order hasn't exceeded the given timeframe, please refrain from reaching out until it has.

We're committed to working within our specified timeframe and appreciate your understanding.

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. Shipping time varies by location. These are our estimates:

United States - Delivery in 8 to 14 business days.

Canada - Delivery in 8 to 15 business days.

Europe - Delivery in 8 to 15 business days.

Asia - Delivery in 8 to 15 business days.

Australia - Delivery in 8 to 15 business days.

New Zealand - Delivery in 8 to 15 business days.

Central & South America - Delivery in 10 to 20 business days.

Africa - Delivery in 15 to 30 business days.

Max delivery time – 45 business days.
*This doesn’t include our 2 to 5 day processing time.
*All shipping times exclude clearance/customs delays

Once your order has been shipped, you will receive an email containing your shipping, provided your email address was submitted while placing the order.

However, please note that for orders with free shipping, tracking information may not always be available.

If you have any concerns or need further assistance regarding your shipment, please feel free to contact our customer support team.

Nectar HQ are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and delivery address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

ORDER CANCELLATION

All orders placed through our platforms are final. We strongly encourage you to review your order details carefully to ensure it aligns with your needs before confirming your purchase.

Standard Orders:

* Cancellations and refunds are not possible once an order has been received and processing has commenced.
* Exchanges may be considered under specific circumstances, subject to approval.

Bulk Orders:

* For bulk orders, cancellations will result in a refund of 70% of the total amount paid, provided the cancellation request is made before the order is shipped.
* Once the shipping process has begun, no cancellations or refunds can be accommodated.

We appreciate your understanding as these policies are designed to ensure fairness and maintain the efficiency of our operations. For assistance or inquiries, please contact our customer support team.

Refund Policy:
We strive to ensure your satisfaction with every purchase made with us. As part of our commitment to providing excellent customer service, we have outlined our refund policy below:

Refunds:
We do not offer refunds for purchases. Instead, we provide store credits equivalent to the purchase amount, which can be used for future purchases on our website/media channels.

Store Credits:
Upon requesting a refund, customers will receive store credits redeemable for any item(s) available on our website/media channels. These credits have no expiry date and can be utilised at any time.

Damaged Orders:
In the rare event that you receive a damaged or defective item, please contact our customer service team within [1] day of receiving the order. We will gladly arrange for a replacement of the damaged item(s) at no additional cost.

Return Shipping:
Customers are responsible for covering the shipping costs of returning items for replacement due to damage or defect. However, we will cover the shipping costs for sending out the replacement item(s).

Pre-Ordered Items:
Please note that refunds are not available for orders that are pre-ordered. Once an order has been placed, it has been added to production and cannot be reversed. Pre-ordered items are final sale.
By purchasing from NECTAR HQ, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at [08134898236]. We are here to assist you every step of the way.

Preordered items are FINAL SALES.

The timeframe for delivery can range from 1-3 weeks or 4-8 weeks, depending on the product and processing details.

Before you finalize your preorder purchase, ensure you're comfortable with the wait and make further inquiries if needed. If, for any reason, you decide you no longer wish to wait, EXCHANGES ONLY will be available.

If you have any questions, feel free to reach out to our support lines before proceeding.
Thank you for your understanding and support.